A Message to Our Community and Customers 

Last Updated: 3/25/2020

As we continue to confront the uncertainty around the Coronavirus (COVID-19) pandemic, we want to acknowledge to our community and friends that we remain a united team and are continuing to work to protect our employees, partners, and facilities as best we can.

We have taken measures to provide work from home accommodations for our corporate employees, the Tweezerman corporate office located in Port Washington, NY will be shipping out limited orders. Our corporate office will remain partially closed while we adhere to the latest safety measures from the Centers for Disease Control (CDC), the World Health Organization (WHO) and our local and federal government.

What does this mean? This partial closure means our www.tweezerman.com orders, product replacements, sharpening orders as well as return processing will continue to be paused temporarily as of 3/21/2020. We plan to return to 100% functioning capacity for our customers and retail partners once we are confident the threat has been alleviated.

Sharpening Services and Replacement Tools: While this closure is in effect, there will be a delay in sending out any sharpened, repaired, or replacement tools and implements. We understand this is an inconvenience to our customers and we sincerely apologize for this delay. We can assure you that we are tracking each and every case and once we are given approval to return to our facility, we will resume sharpening orders and expedite replacement items. We will follow up with tracking information as well as a confirmation email. In the meantime, you may contact cs@tweezerman.com with any questions at all.

Tweezerman.com and Retail Partners: Starting 3/21/2020, orders from www.tweezerman.com will be delayed at least 10 business days. If you wish to place an order or shop online at our website, you may, but please note that order shipping will be delayed at least 10 business days. For our retail partners, our internal teams are meeting daily and will send frequent updates regarding changes to this status as circumstances evolve.  We will keep our community updated as soon as we have more information regarding that timing, you may visit this page for the latest updates. If you choose to shop at www.tweezerman.com, we will be offering free shipping plus 10% off all orders during this time and will be available at cs@tweezerman.com to help answer any questions you may have. Retail partners may contact info@tweezerman.com for any order related inquires or to place an order.

We continue to feel strongly that during this uncertain time, it is appropriate to pause some of our campaigns and content efforts. We do hope that you will continue to follow us as we post and share educational and inspirational content that has helped bring us together to form the Tweezerman family. We have said before and continue to be a brand who is extremely passionate about creating content for our community.

As the news unfolds each day and we learn more about the severity of the situation across our nation, we continue to be thankful for the fearless healthcare workers, volunteers, military and police officers, and essential employees who are putting their lives on the line to help our communities.

 

Juergen Bosse, President and CEO

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