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A Message to Our Community and Customers
As we continue to confront the uncertainty around the Coronavirus (COVID-19) pandemic, we want to acknowledge to our community and friends that we remain a united team and are continuing to work to protect our employees, partners, and facilities as best we can.
Our corporate office is operating during regular business hours with a limited number of staff and alternating schedule. Our guidelines regarding safety and cleanliness remain intact as we continue to adhere to the latest safety measures from the Centers for Disease Control (CDC), the World Health Organization (WHO) and our local and federal governments. We have taken measures to provide work from home accommodations for our remaining corporate employees. Our warehouse is currently operating to ship out all retail orders and orders placed on Tweezerman.com.
With that said, due to current circumstances & high volume of orders, we are experiencing a delay in shipments to our customers & a delay in receiving returns. We understand this is an inconvenience to our customers and we sincerely apologize for this delay.
The estimated turnaround time for each sharpening or repair service order is a minimum of twelve (12) working weeks for US orders and a minimum of sixteen (16) working weeks for international orders upon receipt in our warehouse, excluding weekends.
If you have a question or concern regarding your order, refund, or replacement, please contact CS@tweezerman.com. For all sharpening order inquiries, please contact email@example.com.
Please note that due to high volume, our current customer service lead time is 2-3 business days to reply.
The Tweezerman Team