A Message to Our Community and Customers 

Last Updated: 5/14/2020

As we continue to confront the uncertainty around the Coronavirus (COVID-19) pandemic, we want to acknowledge to our community and friends that we remain a united team and are continuing to work to protect our employees, partners, and facilities as best we can.

Our corporate office will remain closed while we adhere to the latest safety measures from the Centers for Disease Control (CDC), the World Health Organization (WHO) and our local and federal government. We have taken measures to provide work from home accommodations for our corporate employees. Our warehouse is currently operating to ship out all retail orders and orders placed on Tweezerman.com. 

While this closure is in effect, there is a delay in sending out any sharpened or repaired implements as well as replacement tools. As of May 14th,  we will not be accepting any new sharpening orders until we are able to resume sharpening operations. We understand this is an inconvenience to our customers and we sincerely apologize for this delay. We can assure you that we are tracking each and every case and once we are given approval to return to our facility, we will resume sharpening orders and expedite replacement items. We will follow up with tracking information as well as a confirmation email. If you have a question or concern regarding your return or replacement, please contact cs@tweezerman.com. For all sharpening order inquiries, please contact info@tweezerman.com.

We continue to feel strongly that during this uncertain time, it is appropriate to pause some of our campaigns and content efforts. We do hope that you will continue to follow us as we post and share educational and inspirational content that has helped bring us together to form the Tweezerman family. We have said before and continue to be a brand who is extremely passionate about creating content for our community.

As the news unfolds each day and we learn more about the severity of the situation across our nation, we continue to be thankful for the fearless healthcare workers, volunteers, military and police officers, and essential employees who are putting their lives on the line to help our communities.

 

Juergen Bosse, President and CEO

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