Last Updated: 8/3/2020
As we continue to confront the uncertainty around the Coronavirus (COVID-19) pandemic, we want to acknowledge to our community and friends that we remain a united team and are continuing to work to protect our employees, partners, and facilities as best we can.
Our corporate office has reopened with a limited number of staff and alternating schedule. Our guidelines regarding safety and cleanliness remain intact as we continue to adhere to the latest safety measures from the Centers for Disease Control (CDC), the World Health Organization (WHO) and our local and federal governments. We have taken measures to provide work from home accommodations for our remaining corporate employees. Our warehouse is currently operating to ship out all retail orders and orders placed on Tweezerman.com.
The delay in sending out any sharpened or repaired implements as well as replacement tools remains in effect. As of May 14, 2020, we will not be accepting any new sharpening orders until we are able to resume sharpening operations. We understand this is an inconvenience to our customers and we sincerely apologize for this delay. We can assure you that we are tracking each and every case and once we are given approval to return to our facility, we will resume sharpening orders and expedite replacement items. We will follow up with tracking information as well as a confirmation email. If you have a question or concern regarding your return or replacement, please contact firstname.lastname@example.org. For all sharpening order inquiries, please contact email@example.com.