FAQ

SHIPPING & DELIVERY 

 

How much does shipping cost? 

·       Ground orders are shipped via USPS with a non-refundable flat fee of $5.95.

·       2-Day orders are shipped via FedEx with a non-refundable flat fee of $10.95 

·       1-Day orders are shipped via FedEx with a non-refundable flat fee of $25.95 

 

For more information, please visit our shipping page found here.

 

Can I change my shipping address? 

To ship orders within a 24–48-hour period, we are typically unable to interrupt the shipping process to make changes or cancellations. If you do not wish to keep your order, it can be returned for a refund. Please follow the link provided to initiate your return. 

 

How long will it take for my order to arrive? 

All orders, including expedited shipping, adhere to a 1-2 business day processing time. Orders placed by 1:00 PM EST Monday – Friday will begin processing the same day. Orders received after 1:00 PM EST will be processed the following business day. Orders placed on weekends or observed holidays will be processed the next business day. The timeframe for the shipment will begin when the carrier picks up your order for delivery. Once shipped, expect: 

Standard Ground Delivery (7-10 business days)
Expedited Delivery (1-2 business days)
 

Does Tweezerman ship to P.O. Boxes? 

Yes, we do ship to P.O. Boxes. However, you must choose Standard Ground Delivery upon checkout. For more information, please review our shipping policy

 

Help! My tracking information has not been updated for some time.

Sometimes, tracking information can take 24 to 48 hours to update after your order has shipped. It may take 1-2 days to edit as your package moves between carrier locations. To track your order, please visit here

 

My package says delivered, but I have yet to receive it. 

The title and risk of loss of all items purchased from Tweezerman.com pass to you, the buyer, when Tweezerman delivers the items to a delivery carrier.  Any claims for loss or damage must be presented to the carrier, not Tweezerman. If you are still having a problem after speaking to the carrier, please get in touch with us at cs@tweezerman.com with your name and order number for further review. 

 

RETURNS & EXCHANGES  

 

What is your return policy? 

If you’re not completely satisfied with your Tweezerman.com purchase, you can return your eligible items at no charge within 30 days following the delivery date. Our return policy can be found here.

 

How do I begin a return/exchange? 

To return your item(s), follow the link provided here. 

 

ORDER STATUS 

 

Can I cancel/modify my order? 

To ship orders within a 24–48-hour period, we are typically unable to interrupt the shipping process to make changes or cancellations. If you do not wish to keep your order, it can be returned for a refund. Please follow the link provided to initiate your return. 

 

How do I check the status of my order? 

To track your order, please visit here.

 

MISSING/WRONG ITEMS

If you received an order with a missing, incorrect, or damaged item, please get in touch with CS@tweezerman.com. Please include your order number and a picture of the received package and item.

 

FREE SHARPENING 

 

How do I send my items for sharpening? 

 

Please begin by completing our sharpening eligibility quiz here.

If your implements are eligible for our sharpening program, you will be brought to our online sharpening form. Please complete and submit this form online. You will receive an email confirmation upon completing the online form. *Please send all sharpening implements in an insured padded mailer to ensure proper delivery*

 

How long do sharpening services take? 

Our estimated turnaround time for each sharpening service order is 12-16 business weeks for US orders and 16-18 business weeks for international orders. This timing begins when your order is received and processed in our warehouse.

*Please note that processing once your order is delivered can take up to 5 business days. 

 

How do I check the status of my sharpening order? 

You will receive an email confirmation once your order has been received and processed in our warehouse. You will receive an email notification once your order is completed and, on its way, back to you.

*Please note that the current estimated turnaround time for each sharpening service order is a MINIMUM of 12-16 business weeks for US orders and 16-18 business weeks for international orders

 

Can I see my sharpening status in my Tweezerman account? 

No, you cannot see your sharpening in your Tweezerman.com order history. All updates and status information will be provided via email. The current turnaround time can range from 12 to 18 weeks. If you have any questions about your order, please get in touch with sharpening@tweezerman.com. 

 

PRODUCTS 

I need help finding the right tweezer for me. Can you help? 

Yes, we can help! Take Our Tweezer Quiz to Find Your Match here.

 

I need help finding the right lash curler for me. Can you help? 

Yes, we can help! Every eye shape is different, so why should your lash tools be one size fits all? Our Curl 60° and Curl 38° lash curlers and combs are designed to fit different eye shapes to perfectly define your lashes.

·       The Curl 60 Eyelash Curler is great for round-shaped eyes because of its higher arch. 

·       The Curl 38 Eyelash Curler works best for almond-shaped eyes due to its wider and flatter curved top.

Here is a guide to identifying your eye shape and selecting the right lash tools for you.

 

Do you test on animals? Is TWEEZERMAN cruelty-free? 

All our products are vegan and cruelty-free, and we do not test on animals.

 

What are Tweezerman’s guidelines for international products? 

Having an issue with your product and not based in the US? Please reach out to the following contacts in your region: 

·       Canada 

·       United Kingdom 

·       Germany / EMEA 

 

How can I tell when I need to replace my tool? 

We fully stand behind manufacturing our beauty tools and guarantee their performance. 

Tweezerman will review each case and repair and replace at the brand’s discretion in the case of a manufacturing defect. To learn more about our guarantee, click here.

Additionally, we offer free sharpening for stainless steel Tweezers, Nippers, and Scissors. Please begin by filling out the free sharpening form here. If you have any additional questions, please get in touch with sharpening@tweezerman.com.

 

How often should I get a replacement for the blades of my facial razor? 

For optimal performance, replace razor blades every 2 - 3 months or as needed. 

 

How often should I get a replacement of the blades for the Brow razor? 

For optimal performance, replace razor blades every 2 - 3 months or as needed. 

 

How often should I replace my eyelash curler pads? 

We suggest replacing your lash curler pad every 3 months with daily use and the entire curler after 1 year for sanitary reasons. We do not currently sell replacement pads for our lash curlers.  We do not recommend using other brand replacement pads as they may hinder the curler's performance.

 

PURCHASING & AVAILABILITY 

 

The product I want is out of stock; what happens now? 

Please subscribe to our loyalty program for updates on new product launches, promotions, and back-in-stock alerts. 

 

Can I get a price adjustment for a previously ordered item? 

We do not offer price adjustments. To learn more about our purchase policy, click here.

 

Where can I purchase Tweezerman products in-store? 

You may find all our certified Tweezerman partners here

We are proudly distributed in these regions.

 

Do you offer wholesale pricing for bulk orders? 

Yes, a separate division handles our Pro Accounts. Please reach out to CS@tweezerman.com to get connected. Please include “Pro Accounts” in the subject line.

 

INSIDER REWARDS LOYALTY PROGRAM 

 

What is the INSIDER REWARDS LOYALTY PROGRAM? 

Our Rewards program allows shoppers to earn exclusive rewards whenever they shop, get first access to new arrivals promotional sales, and unlock additional exclusive perks. You become part of our Tweezerman VIP list when you join our Loyalty Program. The more you spend, the more offers you unlock. To learn more about our loyalty program and its rewards, please click here + (It's Free to Join!). 

 

How do I sign up for Tweezerman Loyalty? 

To sign up for our loyalty program, click here.

 

How do I advance in a tier? 

Upon signing up for the program, you will automatically become an Insider! You can unlock additional benefits by reaching the Advanced Insider and Expert Insider tiers as you spend more. To advance to Advanced Insider, you must spend $120 within 12 months. After you’ve reached the Advanced Insider or Expert Insider tiers, your current tier status lasts for 12 months, beginning on the date you achieved the tier status. To retain your status in a tier, your total spends over those 12 months, beginning when you reached your tier, must equal that tier’s minimum required spend (Advanced Insider=$150 spend). To advance to Expert Insider, you must spend $400 within 12 months.

 

How do I delete my Insider Rewards account? 

To follow the proper privacy policy, we ask you to contact cs@tweezerman.com to delete your account or make any updates. 

 

How do I get my birthday gift? 

Upon signing up for the program, each tier will receive a surprise birthday gift to your email address during your birthday month! The Gift’s value depends on your tier level. 

 

Can I combine my Loyalty Program Rewards with another In-store offers? 

LOYALTY PROGRAM REWARDS are only applicable on Tweezerman.com.

 

PAYMENT, PROMOS, & COUPON CODES 

 

What payment methods do you accept? 

We accept all major credit/debit cards: Visa, MasterCard, Amex, Discover, PayPal, PayPal Credit, and Apple Pay. 

 

How long does it take to receive a refund? 

Please allow 7-10 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once we receive your returned item(s) and process the refund. 

 

What should I do if I see pending charge(s) on my statement? My order did not go through, but I was charged. 

Please contact your bank first to confirm that the charge is pending. If the issue persists, please get in touch with cs@tweezerman.com for further assistance. 

 

Do the billing/shipping countries/regions have to be the same? 

No, we accept international payment methods, but the delivery address must be within the U.S.

 

I need help with my promo code at checkout! 

Be sure to check for typos and copy and paste the exact promo code in the APPLY DISCOUNT CODE drop-down under Billing Address at checkout. If your promo code isn’t working, be sure that your code is valid for use on the products in your cart. If you are still experiencing issues, please get in touch with us at CS@tweezerman.com and include the promo code you are trying to use.

 

Are certain products excluded from promos? 

Some products may not be eligible for promotion(s). To learn more about our promotions, please visit here.

 

GIFT WRAPPING 

 

I purchased a gift-wrapping order. When will the recipient receive it? 

Gift wrapping orders follow the same shipping procedure as all our orders. All orders, including expedited shipping, have a 1-2 business day processing time. Orders placed by 1:00 PM EST Monday – Friday will begin processing the same day. Orders received after 1:00 PM EST will be processed the following business day. Orders placed on weekends or observed holidays will be processed the next business day. The timeframe for the shipment will begin when the carrier picks up your order for delivery. Once shipped, expect: 

Standard Ground Delivery (7-10 business days)
Expedited Delivery (1-2 business days)
To learn more about our shipping policy, click here. 

Tweezerman is not responsible for delayed delivery after leaving the warehouse due to gift wrapping. 

 

Is gift wrapping available for all countries/regions? 

No, gift wrapping is only available within the U.S. and U.S. Territories.

 

Is gift wrapping free? 

Gift wrapping is at a flat rate of USD $5.00. Rates may change at Tweezerman's discretion. 

 

What kind of gift wrapping is available? 

Each item is individually wrapped with a black gift bag, a decorative ribbon, and a printed card with a customized gift message written by you.

To learn more about gift wrapping, click here.

 

TECHNICAL DIFFICULTIES / USER ERROR 

 

Is shopping on Tweezerman.com secure? 

Tweezerman International LLC (“Tweezerman,” “we,” “our,” or “us”) mission is to provide consumers with high-quality, innovative, and best-in-class beauty tools. We emphasize consumer loyalty and brand integrity. Given our focus on people and dedication to our customers, we understand that you care about your privacy interests, and we take that seriously. To learn more about our privacy policy, click here

 

Browser Support 

Our website works best with modern browsers, such as the latest versions of Google Chrome, Safari, Firefox, and Internet Explorer. We do not support older browsers such as Internet Explorer 7 or 8 for security reasons. 

 

I need help with your website; what should I do? 

Try refreshing your page. You may want to clear your cache if that does not fix the issue. You can clear your cache using 'Tools' or 'History' on most internet browsers. Once you have cleared your cache, close & re-open your browser. If you are still having trouble, feel free to contact us with a description of the issue you are experiencing, screenshots of any error messages you get, and what device & web browser you use to shop (i.e., Safari on an iPhone 6). 

 

I received an error message while placing an order; what do I do? 

There are a few common reasons you may see an error message at checkout: the address you have listed in your profile does not match your card's billing address, or your billing information needs to be corrected. Please also note that the billing/shipping countries/regions for your purchase must be the same. Ensure you correctly complete the reCAPTCHA promptly. Additionally, we do not ship internationally. 

 

MY ACCOUNT 

 

How do I reset my password? 

If you do not remember your password, please visit the login page and click “Forgot Password.”

 

How do I unsubscribe from receiving Tweezerman emails? 

To follow the proper privacy policy, we ask you to unsubscribe by following the instructions at the bottom of your most recent Tweezerman email. 

 

How do I unsubscribe from receiving Tweezerman texts? 

To follow the proper privacy policy, we ask you to unsubscribe by following the instructions at the bottom of your most recent Tweezerman SMS message. 

 

What are your privacy terms? 

To learn more about our privacy policy, click here.  

 

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