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All tweezerman.com purchases are backed by our 100% satisfaction guarantee.
If you are not satisfied with any item you have purchased from tweezerman.com, you may return it within 30 days of the date it was received and receive a refund in accordance with this Policy. When you receive your order, please check to make sure the items are in good condition, and let us know right away if there is a problem with your shipment. Any claims for damaged items or missing items must be received within 10 business days of receipt of your package.
Please include your name, address, email address, daytime phone number and reason for return. Items can only be returned for refund or credit if they have no signs of wear and tear, are in original packaging, and have all original tags still attached.
If you have an account on tweezerman.com, you can print the return form from your order history.
Please send all returns to the attention of:Tweezerman International, LLC
Attn: Tweezerman Web Returns
2 Tri Harbor Court
Port Washington, NY 11050
Original shipping fees are not refundable unless the return is a result of our error (for example, if we sent the wrong item). Refunds for items returned within 30 days of the receipt date will be credited in the full amount (excluding shipping charges) in the same form as the original payment type. In the event the following conditions are not met, Tweezerman reserves the right, in its sole discretion, to charge a 20% restocking fee of the original invoice amount or to refuse the return:
Please keep in mind:
- Items must be purchased on the Tweezerman online store at: https://www.tweezerman.com/
- Items must be returned for refund or exchange within 30 days of receipt
- Items and packaging must be returned in new condition and not damaged
- Packaging must include all original items, manuals, etc.
- The return shipment has to have sufficient postage otherwise the shipment will be returned to sender
- Return package must include a copy of the original invoice or sale receipt
- Return shipment must be insured and in a padded envelope or package
In case of shipping damages, please contact the carrier.
Change your mind? No worries—we’re happy to help! If you’re not completely satisfied with your purchase, you can return your eligible items at no charge within 30 days following the delivery date. However this holiday season we extended our return window to 90 days with orders starting on 10/1/22 and will continue this policy on all purchases made until 12/31/22.
When you receive your order, please check to make sure the items are in good condition and let us know right away if there is a problem with your shipment. If your order has been received damaged, incomplete or incorrect, please save the carton and all packaging materials and contact us within 7 days.
Items shipped to Tweezerman outside of the returns window, or items purchased from other retailers, dealers or resellers and not directly from Tweezerman.com, are not eligible for a return, refund or exchange from Tweezerman. You must return products to the original point of purchase.
- All items purchased at Tweezerman.com may be returned unless the item is marked Final Sale
- Return packages must be postmarked within the 30 days following the delivery date
- Returns received that are postmarked past 30 days following the delivery date are ineligible for return and will not be processed
- Original shipping is non-refundable
- Final Sale items and any personalized or engraved items cannot be returned, refunded, or exchanged
- Eligible returns will be credited to your original form of payment. Refunds cannot be returned to alternate cards or different forms of payment.
- Tweezerman reserves the right, in its sole discretion, to charge a 20% restocking fee of the original invoice amount should the items not be returned within reasonable condition
- If a product is returned and the order no longer qualifies for a “Gift with Purchase(s),” the Gift(s) must also be returned; otherwise, the value of the gift(s) will be deducted from your credit
- In order to offer the best shopping and product-return experience to as many guests as possible, Tweezerman reserves the right to limit returns if we have reason to suspect misuse of our Returns Policy (such as excessive returns, reseller activity, or fraud)
TO RETURN YOUR ITEM(S), FOLLOW THE STEPS BELOW:
- Follow the link provided here.
- Enter the order number and email address used at checkout.
- Select the item(s) you wish to return and complete the return reasoning. Follow the prompts to initiate your return.
- Print out the provided USPS shipping label and tape it to the outside of your Tweezerman return packaging.
- Drop it off at your local post office or standard collection box receptacle.
For Alaska and Hawaii, those in rural areas might not receive access to a label. Follow the steps above to initiate your return. We ask that you please either print out your Return Form or write your order number on a slip of paper and include it with your return. Return your item(s) using an insured postal carrier. When your return is received and processed, we’ll email you a refund notification.
If you are not using our return label, please ensure the printed return form is included. Return your item(s) using an insured postal carrier. If you do not use our label, you are responsible for return shipping costs. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. When your return is received and processed, we’ll email you a refund notification. Tweezerman.com or is not responsible for missing, damaged, or lost packages in transit.
CAN I CANCEL MY ORDER?
Change your mind before your order has shipped? Call us at 1-800-645-3340 (toll-free for the US). In an effort to ship orders within a 24-48 hour period, we are typically unable to interrupt the shipping process to make changes or cancellations. If you do not wish to keep your order, it can be returned for a refund at your convenience and at no charge. Please ship the order to the address below and allow 7-10 business days for your refund to be posted.
2 Tri Harbor Court
Port Washington, NY 11050-4617
HOW DO I GET A RETURN LABEL?
Once you initiate your online return, you will be prompted to print a USPS return label. You can also print a return label by initiating your return here. Follow the prompts to complete your return and receive / print your shipping label.
I MADE A PURCHASE WITH A SINGLE-USE COUPON, BUT THEN LATER RETURNED MY PURCHASE. CAN I GET THAT COUPON BACK SO I CAN USE IT AGAIN?
Unfortunately, we are unable to return the coupon code you used for your original purchase.
WHAT HAPPENS IF MY PACKAGE IS REFUSED OR UNDELIVERABLE?
Packages that are returned to our facility for any of the following reasons are subject to all shipping charges. This includes the following:
- Packages which are undeliverable due to an incorrect address.
- Packages returned after 3 failed delivery attempts or unclaimed at the local UPS/USPS facility.
- Packages which are refused or returned to sender.
To avoid additional charges, please double check your addresses and make sure the recipient knows the package is coming.
HOW LONG WILL IT TAKE TO GET MY REFUND?
Please allow 7-10 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once we received your returned item(s) and are processing the refund.