Change your mind? No worries—we’re happy to help! If you’re not completely satisfied with your purchase, you can return your eligible items at no charge within 60 days of the delivery date.
When you receive your order, please check to make sure the items are in good condition and let us know right away if there is a problem with your shipment. If your order has been received damaged, incomplete or incorrect, please save the carton and all packaging materials and contact us within 7 days.
Items shipped to Tweezerman outside of the returns window, or items purchased from other retailers, dealers or resellers and not directly from Tweezerman.com, are not eligible for a return, refund or exchange.
- All items purchased at Tweezerman.com may be returned unless the item is marked Final Sale
- Return packages must be postmarked within the 30 days following the delivery date
- Returns received that are postmarked past 30 days following the delivery date are ineligible for return and will not be processed
- Original shipping is non-refundable
- Final Sale items and any personalized or engraved items cannot be returned, refunded, or exchanged
- Eligible returns will be credited to your original form of payment. Refunds cannot be returned to alternate cards or different forms of payment.
- Tweezerman reserves the right, in its sole discretion, to charge a 20% restocking fee of the original invoice amount should the items not be returned within reasonable condition
- If a product is returned and the order no longer qualifies for a “Gift with Purchase(s),” the Gift(s) must also be returned; otherwise, the value of the gift(s) will be deducted from your credit
- In order to offer the best shopping and product-return experience to as many guests as possible, Tweezerman reserves the right to limit returns if we have reason to suspect misuse of our Returns Policy (such as excessive returns, reseller activity, or fraud)
TO RETURN YOUR ITEM(S), FOLLOW THE STEPS BELOW:
If you checked out as a guest, please email us at firstname.lastname@example.org or call us at 1-800-645-3340. A customer service representative will help initiate your return and send you a USPS or UPS label.
If you have an account with Tweezerman.com:
- Sign in to your account.
- Under the My Account menu, select My Returns.
- Scroll down to locate the order which contains the item(s) you wish to return. Follow the prompts to initiate your return.
- Print out the provided USPS or UPS label and tape it to the outside of your Tweezerman return.
- USPS Label? Drop it at your local post office! UPS label? Take it to your closest UPS Store!
You can also return items via an insured mail service of your choice to:
2 Tri Harbor Court
Port Washington, NY 11050-4617
For Alaska and Hawaii, those in rural areas might not receive access to a label. Follow the steps above to initiate your return. We ask that you please either print out your Return Form or write your order number on a slip of paper and include it with your return. Return your item(s) using an insured postal carrier. When your return is received and processed, we’ll email you a refund notification.
If you are not using our return label, please ensure the printed return form is included. Return your item(s) using an insured postal carrier. If you do not use our label, you are responsible for return shipping costs. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. When your return is received and processed, we’ll email you a refund notification. Tweezerman.com or is not responsible for missing, damaged, or lost packages in transit.
CAN I CANCEL MY ORDER?
Change your mind before your order has shipped? Call us at 1-800-645-3340 (toll-free for the US). In an effort to ship orders within a 24-48 hour period, we are typically unable to interrupt the shipping process to make changes or cancellations. If you do not wish to keep your order, it can be returned for a refund at your convenience and at no charge. Please ship the order to the address below and allow 7-10 business days for your refund to be posted.
2 Tri Harbor Court
Port Washington, NY 11050-4617
HOW DO I GET A RETURN LABEL?
Once you initiate your online return, you will be prompted to print a USPS or UPS return label. You can also print a return label by signing into your Tweezerman.com account. In your Order History, click on your return order. Once on the order page, scroll down and click the Show Return History button to find a Print Return Label button.
IF I REDEEMED REWARDS POINTS TO PURCHASE THE ITEM(S) I AM RETURNING, DO I GET MY POINTS BACK?
Yes! If you redeemed your reward points for an item and then return that item, those points will be added back to your rewards balance.
WHAT HAPPENS TO THE REWARDS POINTS I EARNED WHEN I PURCHASED AN ITEM THAT I LATER RETURNED?
Sorry, but rewards points earned on a product that you subsequently return will be deducted from your account.
I MADE A PURCHASE WITH A SINGLE-USE COUPON, BUT THEN LATER RETURNED MY PURCHASE. CAN I GET THAT COUPON BACK SO I CAN USE IT AGAIN?
Unfortunately, we are unable to return the coupon code you used for your original purchase.
WHAT HAPPENS IF MY PACKAGE IS REFUSED OR UNDELIVERABLE?
Packages that are returned to our facility for any of the following reasons are subject to all shipping charges. This includes the following:
- Packages which are undeliverable due to an incorrect address.
- Packages returned after 3 failed delivery attempts or unclaimed at the local UPS/USPS facility.
- Packages which are refused or returned to sender.
To avoid additional charges, please double check your addresses and make sure the recipient knows the package is coming.
HOW LONG WILL IT TAKE TO GET MY REFUND?
Please allow 7-10 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once we received your returned item(s) and are processing the refund.