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Return and Shipping Policies
WHAT ARE THE SHIPPING METHODS, PROCESSING TIME & RATES FOR A TYPICAL ORDER?
Ground Service, 2-Day and 1-Day (U.S.)
Orders placed by 1:00 PM EST Monday – Friday will begin processing the same day.
Orders received after 1:00 PM EST will be processed the next business day.
Orders placed on weekends or observed holidays will be processed the next business day. Observed holidays include: New Years Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day.
Ground orders are shipped via USPS with a non-refundable flat fee of $5.95.
2-Day and 1-Day orders are shipped via FedEx with a non-refundable flat fee of $10.95 for 2-Day shipping and $25.95 for 1-Day shipping. All expedited shipping orders adhere to 1-2 business day processing times. The timeframe for the shipment will begin when the carrier picks up your order for delivery.
WHEN AND HOW WILL I RECEIVE A SHIPPING CONFIRMATION?
We will send a shipment confirmation to the email you placed the order with as soon as we have finished processing your order.
If you place an order after the cutoff time, you may experience a delay between the shipment confirmation e-mail and the actual shipment of your order.
Our shipping carriers do not pick up packages from our facilities on weekends or postal holidays.
WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?
If an item is currently out of stock, we will cancel the item and remove it from your order.
You will receive an email notifying you the order has changed.
I HAVEN'T RECEIVED MY ORDER, MY ORDER IS MISSING ITEMS, OR MY SHIPMENT IS LATE?
Please contact us at email@example.com with your name and order number and a customer care representative will get back to you within 1-2 business days.
DO YOU SHIP INTERNATIONALLY?
No. Currently, we ship exclusively within the U.S. and U.S. Territories.
Change your mind? No worries—we’re happy to help! If you’re not completely satisfied with your purchase, you can return your eligible items at no charge within 30 days following the delivery date. However this holiday season we extended our return window to 90 days with orders starting on 10/1/22 and will continue this policy on all purchases made until 12/31/22.
When you receive your order, please check to make sure the items are in good condition and let us know right away if there is a problem with your shipment. If your order has been received damaged, incomplete or incorrect, please save the carton and all packaging materials and contact us within 7 days.
Items shipped to Tweezerman outside of the returns window, or items purchased from other retailers, dealers or resellers and not directly from Tweezerman.com, are not eligible for a return, refund or exchange from Tweezerman. You must return products to the original point of purchase.
All items purchased at Tweezerman.com may be returned unless the item is marked Final Sale
Return packages must be postmarked within the 30 days following the delivery date
Returns received that are postmarked past 30 days following the delivery date are ineligible for return and will not be processed
Original shipping is non-refundable
Final Sale items and any personalized or engraved items cannot be returned, refunded, or exchanged
Eligible returns will be credited to your original form of payment. Refunds cannot be returned to alternate cards or different forms of payment.
Tweezerman reserves the right, in its sole discretion, to charge a 20% restocking fee of the original invoice amount should the items not be returned within reasonable condition
If a product is returned and the order no longer qualifies for a “Gift with Purchase(s),” the Gift(s) must also be returned; otherwise, the value of the gift(s) will be deducted from your credit
In order to offer the best shopping and product-return experience to as many guests as possible, Tweezerman reserves the right to limit returns if we have reason to suspect misuse of our Returns Policy (such as excessive returns, reseller activity, or fraud)
TO RETURN YOUR ITEM(S), FOLLOW THE STEPS BELOW:
Follow the link provided here.
Enter the order number and email address used at checkout.
Select the item(s) you wish to return and complete the return reasoning. Follow the prompts to initiate your return.
Print out the provided USPS shipping label and tape it to the outside of your Tweezerman return packaging.
Drop it off at your local post office or standard collection box receptacle.
For Alaska and Hawaii, those in rural areas might not receive access to a label. Follow the steps above to initiate your return. We ask that you please either print out your Return Form or write your order number on a slip of paper and include it with your return. Return your item(s) using an insured postal carrier. When your return is received and processed, we’ll email you a refund notification.
If you are not using our return label, please ensure the printed return form is included. Return your item(s) using an insured postal carrier. If you do not use our label, you are responsible for return shipping costs. We recommend shipping with insurance and keeping your shipping receipts until your return is processed. When your return is received and processed, we’ll email you a refund notification. Tweezerman.com or is not responsible for missing, damaged, or lost packages in transit.
CAN I CANCEL MY ORDER?
Change your mind before your order has shipped? Call us at 1-800-645-3340 (toll-free for the US). In an effort to ship orders within a 24-48 hour period, we are typically unable to interrupt the shipping process to make changes or cancellations. If you do not wish to keep your order, it can be returned for a refund at your convenience and at no charge. Please ship the order to the address below and allow 7-10 business days for your refund to be posted.
HOW DO I GET A RETURN LABEL?
Once you initiate your online return, you will be prompted to print a USPS return label. You can also print a return label by initiating your return here. Follow the prompts to complete your return and receive / print your shipping label.
I MADE A PURCHASE WITH A SINGLE-USE COUPON, BUT THEN LATER RETURNED MY PURCHASE. CAN I GET THAT COUPON BACK SO I CAN USE IT AGAIN?
Unfortunately, we are unable to return the coupon code you used for your original purchase.
WHAT HAPPENS IF MY PACKAGE IS REFUSED OR UNDELIVERABLE?
Packages that are returned to our facility for any of the following reasons are subject to all shipping charges. This includes the following:
Packages which are undeliverable due to an incorrect address.
Packages returned after 3 failed delivery attempts or unclaimed at the local UPS/USPS facility.
Packages which are refused or returned to sender.
To avoid additional charges, please double check your addresses and make sure the recipient knows the package is coming.
HOW LONG WILL IT TAKE TO GET MY REFUND?
Please allow 7-10 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once we received your returned item(s) and are processing the refund.