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Customer Care

Free Sharpening
Famous Implements, Famous Guarantee

Complete and submit your form to receive email confirmations with updates on the status of your sharpened implement. An email confirmation will be sent once you fill out our Sharpening Form. Please send your tools to be sharpened in a padded, insured mailer to the following address. Please note that you do NOT have to send an extra padded mailer for return. There is a 4-6 week lead time on all sharpening orders. For international orders, please allow for additional delivery time. 

Tweezerman Service
2 Tri Harbor Court
South Dock #1
Port Washington, NY 11050

Our friendly staff will be pleased to assist you in any way possible.

FREE sharpening Form

Do you charge for sharpening?  

No. Sharpening is FREE of charge, aside from the initial shipping to our facility. We will happily sharpen Tweezerman Tweezers, Nippers and Scissors that have become dull through normal use FREE for as long as the implement can be re-sharpened. No processing fees. No Shipping & Handling fees on return.

Our Sharpening Policy does not apply to products that have been misused or modified or that have been repaired by anyone other than Tweezerman Service Center.

What if my tweezers, nippers or scissors cannot be sharpened?  

If the Tweezers, Nippers or Scissors become damaged and cannot be sharpened, we will send you a coupon to purchase a new implement at half its current suggested price (at our option), redeemable only on www.tweezerman.com. 

Our Sharpening Policy does not apply to products that have been misused or modified or that have been repaired by anyone other than Tweezerman Service Center.

May I have my old implement back if you choose to send me a coupon?  

Yes, if we are unable to sharpen your implement, we can either send you back the implement or we can keep the implement and send you a coupon to purchase a replacement at 50% off the retail price on tweezerman.com. Both of these options are available for you to choose on the Free Sharpening Form. 

Can any Tweezerman implement be sent in for sharpening?  

No. Only our Tweezers, Nippers and Scissors can be re-sharpened and only by our sharpening service center, with the exception of Ultra Precision Series tools and gunmetal grey-black Slant Tweezers, which have protective-finish coated tips that cannot be re-sharpened. Also, if Nipper springs break we will replace them at no charge. ** We can sharpen Ultra Precision, Rose Gold and Gunmetal grey/black slant tweezers however the protective coating will no longer be on the tips of the implement.

What cleaning is required for sending implements for sharpening?  

Implements must be cleaned before sending to us. Implements that have not been cleaned will not be sharpened or replaced. To clean your stainless steel implement, follow the Use & Care directions on the product page on tweezerman.com. Please be sure to wipe tool tips/ends/blades thoroughly and carefully with isopropyl rubbing alcohol and a cloth or tissue. Thank you for your understanding that implements that have not been cleaned by the customer will not be sharpened or replaced.

How to package & send my implement for sharpening?  

Please send your implement in an insured PADDED MAILER. You do NOT need to send an extra padded mailer for the return of the implement. Tweezerman will supply their own padded mailer with the return of your tweezers. 

Click here to fill out the Sharpening Form to be included with implement(s). Complete and submit your form online to receive email confirmations with updates on the status of your sharpened implement. An email confirmation will be sent once you click submit.

Please send a printed copy of your form with your tools to be sharpened in a padded, insured mailer to the following address:

Tweezerman International, LLC
2 Tri Harbor Court
South Dock #1
Port Washington, NY 11050

Packages with insufficient postage will be returned to the sender.